When I received my Rewards Card last week, enclosed was an invitation to "join us in store for a private morning of shopping and refreshments" on Saturday July 30th. The invitation went on to say "Don't forget to chat with our complimentary personal shoppers who will be on hand throughout the event to help you with your styling needs..."
I excitedly arrived at my local J Crew at the ---------- Mall in --------, MA at about 9:30am on Saturday. Other than the fact that the store was open early (it usually opens at 10), there was absolutely nothing special going on. No refreshments, no personal shoppers, and barely a greeting from the sales associates who were on-hand. In fact, the sales associates seemed less helpful than usual--one person merely put my clothes in the fitting room and never checked on me again. Another sales associate checked on the fitting room once, but only when I was already dressed and ready to leave. There were only two other customers in the store, so I know that the sales associates were not preoccupied helping other customers. Needless to say I was extremely disappointed in the whole experience.
I hope to receive more invitations to special events for loyal customers like me in the future, but I wish this event had lived up to what was expressed on the invitation.
I excitedly arrived at my local J Crew at the ---------- Mall in --------, MA at about 9:30am on Saturday. Other than the fact that the store was open early (it usually opens at 10), there was absolutely nothing special going on. No refreshments, no personal shoppers, and barely a greeting from the sales associates who were on-hand. In fact, the sales associates seemed less helpful than usual--one person merely put my clothes in the fitting room and never checked on me again. Another sales associate checked on the fitting room once, but only when I was already dressed and ready to leave. There were only two other customers in the store, so I know that the sales associates were not preoccupied helping other customers. Needless to say I was extremely disappointed in the whole experience.
I hope to receive more invitations to special events for loyal customers like me in the future, but I wish this event had lived up to what was expressed on the invitation.
Any other cardholders get this invitation? I hope your event was better than the one I attended!






